FAQs

General Profile Contacts/Connections Communities/Discussions Library/Resources Policies

General | Top

Q: What is the Huddle?

A: The Huddle is your private online community where you can connect with other AAPA members to network, share ideas and build relationships.

Q: Who can use it?

A: Currently, only active AAPA fellow, retiring and student members may access the Huddle.

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to aapa.org. If you have forgotten your login credentials or need assistance with your login information, please contact us.

Q: Why can’t I log in?

A: If you’re unable to log in, please confirm that:
  • Your membership is current. You can check by visiting your profile page on aapa.org.
  • You are a fellow, student or retired member (sustaining, affiliate, physician and associate members do not include access to the Huddle.).
Still having trouble? Contact us - we're happy to help.

Q: What Internet browsers are supported by this site?

A: The Huddle supports the following Internet browsers:
  • Internet Explorer (IE) 8/9/10/11
  • Firefox
  • Chrome
  • Safari

The community does not support browser versions that are no longer supported by their manufacturer, such as Microsoft IE6 and IE7. For the website to display correctly, cookies and JavaScript must be allowed/enabled.

Please note that not all Web page display problems are caused by browser incompatibility. Please consider that Internet connections, heavy traffic, viruses, spyware and bugs can all have an effect on how items are displayed. For more information, view this browser compatibility update from Higher Logic.


Q: Is there a mobile app for the Huddle?

A: There is not a mobile app for the Huddle at this time, but the website is “mobile-friendly.” You can use the Huddle from your mobile phone or tablet to do just about anything, including: posting to discussions, replying to discussions, searching the member directory, updating your profile, etc.

You may notice that certain actions, such as uploading images and setting up certain parts of your profile, are more easily done from a laptop or desktop computer.
  

 


Profile | Top

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. This will direct you to your profile on aapa.org to make adjustments to your contact information. If you simply want to update the visibility of your contact information on the Huddle, visit “My Account” and select “Privacy Settings” to update what information is visible.

Q: How do I change my name, designation or title in my profile?

A: To change your designation or title, click the edit icon to the right of your name. You’ll be redirected to your profile on aapa.org to update your information. Please note that if you wish to update your name, you will need to submit a request with documentation to customercare@aapa.org (examples of documentation are a photo or copy of your driver’s license, marriage certificate, etc.).

Q: How do I control what information is visible in my profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: What are “engagement points”?

A: Every member of the Huddle can earn “engagement points” for participation in the community. Engagement points are earned by viewing or making posts to a community, viewing or posting a library entry, sending or accepting contact requests, sending and receiving private messages, uploading a profile picture, updating your bio, and more.

Members with a high number of engagement points (100+) can earn different levels of Huddle ribbons such as “Huddle Pioneer” or “Huddle MVP.” You’ll notice that the most active users are highlighted on the homepage of the Huddle. If you’re interested in learning more about how engagement points are calculated, take a look at the “Contributions” area of your profile to see how your points have been awarded.



Contacts/Connections | Top

Q: How do I find other members?

A: Under the “Network" section, click the "Member Directory” link found in the main navigation bar. The Member Directory lets you search for other users based on:
  • First and/or last name
  • Company name
  • Email address
  • PA programattended
  • Specialty

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Member Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture. Keep in mind that your default profile privacy settings permit contacts (not the whole member community) to view your email address.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Q: What information is visible in the Member Directory?

The default settings permit other members of this site to view your name, picture, mutual contacts, communities, networks, company, title, city, state, zip, country, website, and other profile information (bio, education, etc.). By default, we have hidden your street address and phone number from being visible in the member directory, and your email will only show to those that you add as “contacts.” At any time, you can edit your information from the “Contact Details” (which will also edit your information on aapa.org), or edit the visibility of your information on this site under “My Account” and “Privacy Settings.”

Q: How do I change the information that appears in the Member Directory?

Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you've made changes, click the “Save Changes” button at the bottom of the page.

Q: How do I opt out of the Member Directory?

Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. Alongside the text that reads, “I would like to be included in the member directory and community rosters,” click the blue button so that it changes from “Yes” to “No.” After you've made changes, click the “Save Changes” button at the bottom of the page.


Communities/Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A: Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts ("Real Time," "Daily Digest" or "No Email").

Q: How can I create a new community?

Currently, members are all grouped into one large “Member Community” and students have their own "Student Community." You can see a listing of all communities under "Communities" and "All Communities." We plan to roll out more communities in the future. We welcome your suggestions at huddle@aapa.org.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: "Real Time," "Daily Digest," "No Email."  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. For open communities, you will see an option to "Leave Community” under the Actions column for the discussions you wish to leave. For communities that you have been auto-subscribed to, you can set your Notification to “No email” if you do not wish to participate or receive notifications from this community.

Q: How do I leave a community that I have been auto-subscribed to?

A: You can effectively turn off all emails and notifications from a community by visiting your profile and clicking on the “My Account” tab. Choose "Community Notifications" from the drop-down menu. Select “No Email” under the Notification setting for the community that you wish to leave. You will no longer receive notifications from this community.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community. To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: What is the “best answer”?

A: “Best answer” is a feature that only the person who originally posted the question can use. If you posed a question and others have responded, you’ll see an option in the discussion thread to mark any one of the answers a “best answer.” You will be able to select only one best answer to each question. This feature helps let others know which response helped resolve your issue. If someone is trying to solve a similar issue and comes across the thread, it will be apparent to them which answer worked best to help overcome the challenge or answer the question (and, after all, that's what our community is all about − helping each other out!).

Q: How do I edit my post once it’s “live”?

A: Did you accidentally post too soon, or do you want to change something in your post? Go to huddle.aapa.org and login. Click “Communities" in the top navigation bar, select the community where you posted, look for your discussion and click on the down-arrow symbol ▼ to the right of the “Reply to Discussion” button, and choose “Edit.” This will re-open your post and allow you (and only you as the author) to edit or make changes to the body of your message at any time. PLEASE NOTE: You can only edit the BODY of your message and not the subject line. If you want to change the subject or delete your message entirely, please contact the Huddle team.

Q: Why does my post look different after I “copy and paste” it from another source?

A: When you copy information from another document or source and then paste it into your post, you are copying formatting code from that other software application that may or may not work in the Huddle. If it’s not working, copy and paste into Notepad first (or a similar tool that “strips” formatting code) and then copy from that application to your post. You can then format (bold, italicize, bullet) from within the Huddle application.

Q: Why is my message showing up in the middle of the discussion thread?

A: If you replied from a post that wasn’t the most recent post in a discussion, your reply will appear right after the post you clicked “Reply to Discussion” from. This enables you to jump in on conversations at any point. If you want your post to be the last one on the page, ensure you reply from the most recent post at the bottom of the page.

Q: How do I start a new discussion thread?

A: Go to “Participate" then select “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search."

Q: How do I see a listing of all of the posts to a specific community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes, you can. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: document, image, spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:

1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an entry type (most will be standard files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry.

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.


Policies | Top

Q: Where can I find the Code of Conduct for the Huddle?

A: View the Code of Conduct online, which includes Community Rules, Terms of Use, and Privacy Policy.

Q: What happens if someone violates the Code of Conduct?

A: Please review our Violation Policy for more information.

Q: Why can’t I include specific salary or compensation information in the Huddle?

A: To keep in compliance with antitrust regulations, the Huddle allows general conversations about compensation, but no specific salary or wage details. It is appropriate to ask for and share general experiences and guidance (e.g., “Going through a residency program is the equivalent of four years of work experience and you should negotiate your salary at that level” or “For someone new to practice, vacation time is typically 3 to 4 weeks per year”) but you cannot ask for or share specific compensation details (e.g., “Our ED just hired a PA straight out of residency for $125k”).

Whenever professionals from the same market gather to share information, there are antitrust laws and regulations that must be followed. Generally, people tend to think about antitrust rules applying to anti-competitive actions that hurt businesses through restraint of trade or that negatively impact consumers through price fixing. However, these laws also protect employees from efforts that might restrict the free market related to compensation. Efforts such as information sharing in forums that include hiring managers and compensation influencers, which could, for example, lead to salary “pricing” floors or ceilings.

Salary surveys are allowed per FTC guidance because the raw data is handled by a third party (like a professional association), the data is reported in the aggregate from a large sample size, and the data reflects past information at least three months old.” As such, for detailed information on PA compensation and benefits, the Huddle team recommends reviewing the 2016 AAPA Salary Report, which is free to fellow, student and retired members.   

Questions about what is appropriate to post? Contact the Huddle team!